Glossary

ACRONYMS

AIP      Azure Information Protection

AM      Account Managers

AP       Account Payable

APC    American Power Conversion

AR       Account Receivable

ASP     Average Selling Price

AWB   Air Waybill

B2B     Business to Business

B2C     Business to Consumer

B2G     Business to Government

BCS     Business Critical Solutions

BD       Bank Draft

BDM   Business Development Manager

BET     Business Efficiency Tool

BG       Business Group

BM      Business Managers

B-Meeting  Burgundy meeting

BOE    Bill of Exchange

BOL    Bill of Lading

BOM   Bill of Material

BOQ    Bill of Quantities

BQ       Bookable Quotes

BRN    Booking Reference Number

BST     Business Simulation Tool

BU       Business Unit

BUA    Business Unit Analyst

BUH    Business Unit Head

C&F    Cost with Freight

C/O     Certificate of Origin

CAPEX   Capital Expenditure

CDC    Current Dated Cheque

CEO    Chief Executive Officer

CF       Consolidation File

CIF      Cost, Insurance and Freight

CMD   Coordinating Managing Director

COD    Cash on Delivery

COF    Cost of Funds

COGS  Cost of Goods Sold

COL    Cost of Landing

CPD    Continuous Performance Development

CQ       Current Cheque

CVO    Certificate of Value and Origin

D-365  Dynamics 365

DaaS   Device as a Service

DDP    Delivered Duty Paid

DJ        Daily Journal

DMT   Decision Making Tool

DNP    Distributor Net Price

DOA    Damage/Dead on Arrival

DOS    Days of Stock

DP       Direct Payment

EOL    End of Life

ERP     Enterprise Resource Planning

ETA     Estimated Time of Arrival

ETR     Estimated Time of Return

ETS     Estimated Time of Sail

FCA    Free Carrier

FIFO   First In First Out

FOB    Freight on Board

FTE     Full Time Employee

GIT     Goods in Transit

GL       General Ledger

GPM   Gross Profit Margin

GTD    Ghana TD

HPS     Hewlett Packard Supplies

HS Code  Harmonized System Codes

IAAS   Infrastructure as a service

IBM    International Business Machine

IF        Index File

IPG      Imaging and Printing Group

ISP      Internet Service Provider

ISPO   Irrevocable Standing Payment Order

JIT       Just In Time

JOI      Just Own It

KPI      Key Performance Indicators

L&L Measures Lead and Lag Measures

LC   Letter of Credit

LIFO   Last in First Out

LMS    Learning Management System

LOI     Letter of Indemnity

MW     Main Warehouse

MDF   Marketing Development Fund

MIS     Management Information System

MJ       Movement Journal

MLS    Modern Lifestyle Solution

MOQ   Minimum Order Quantity

MOU   Memorandum of Understanding

MPS    Managed Printing Solutions

MSP    Manage Service Provider

NPM   Net Profit Margin

ODM   Original Device Manufacturer

OEM   Original Electronic/Equipment Manufacturer

OPEX  Operational Expenditure

OPG    Order Processing Guideline

OPL     Order Packing List

OPS     Office Printing System

OSR    Order Status Report

PAAS  Platform as a Service

PARR  Pre-Arrival Assessment Report

PAS     Partners Advantage Scheme

PC       Price Concession

PC       Product Certificate

PDC    Post Dated Cheque

PFI      Proforma Invoice

PIC      Person in Charge

PIP      Performance Improvement Plan

PM      Product Manager

PMT    Pipeline Management Tool

PO       Purchase Order

POA    Payment on Account

POC    Proof of Concept

POD    Proof of Delivery

POE     Proof of Execution

POSR  Purchase Order Status Report

POV    Proof of Value

PSG     Personal System Group

RFQ    Request for Quote

RR       Run Rate

SAAS  Software as a Service

SCM    Supply Chain Management

SKU    Stock Keeping Unit

SLA     Service Level Agreement

SO       Sales Order

SO       Shipping Order

SOA    Statement of Account

SOH    Sales Order Holder

SON    Sales Order Number

SONCAP         Standards Organisation of Nigeria Conformity Assessment Program

SOP     Sales Order Proforma

SOR    Sales or Returns

SOR    Status Order Report

SSR     Supply Support Request

TAAS  Technology as a Service

TAT     Turn Around Time

TDL    Technology Distribution Lagos

TDUK Technology Distribution United Kingdom

TIN     Taxpayer Identification Number

TJ        Transfer Journal

TTS     Time To Serve

UPS     Uninterruptible Power Supply

VAD    Value Added Distributor

VAT     Value Added Tax

WHT   With Holding Tax

WIG    Widely Important Goal

WOS   Weeks of Stock

YoY     Year on Year

YTD    Year To Date

GLOSSARY

AIP- Azure Information Protection : is a cloud-based solution from Microsoft that helps organizations classify, label, and protect documents and emails based on their sensitivity. It ensures secure data sharing and compliance with information protection policies.

AM- Account Manager is responsible for maintaining and growing relationships with partners. They ensure client satisfaction, manage expectations, and serve as the main point of contact between the client and the company. They often handle client needs, coordinate with internal teams, and identify opportunities to upsell or renew services.

AP- Account Payable refers to the money a company owes to its suppliers or vendors for goods and services received but not yet paid for. It is recorded as a liability on the company’s balance sheet.

APC-American Power Conversion is a brand known for providing power protection products and services, including uninterruptible power supplies (UPS), surge protectors, and backup power solutions for homes, businesses, and data centres.

AR- Account Receivable refers to the money owed to a company by its customers for goods or services delivered but not yet paid for. It is recorded as an asset on the company’s balance sheet.

ASP- Average Selling Price is the average price at which a product or service is sold across all transactions over a specific period. It helps businesses analyse pricing trends and profitability.

AWB- Air Waybill is a document issued by an airline or air freight carrier that serves as a receipt for goods and a contract of carriage for air transport. It includes details like the shipper, consignee, flight route, and description of the cargo.

B2B- Business to Business is a model where companies sell products or services to other businesses.

B2C- Business to Consumer is a model where companies sell directly to individual customers.

B2G- Business to Government is a model where businesses provide goods or services to government agencies.

BCS- Business Critical Solutions are essential systems, services, or processes that directly impact a company’s core operations and performance. Their failure can significantly disrupt business continuity, productivity, or revenue.

BD- Bank Draft is a payment instrument issued by a bank on behalf of a customer, guaranteeing the payment of a specified amount to a third party. It is considered secure because the bank verifies and holds the funds before issuing the draft.

BET- Business Efficiency Tool is a system or software designed to improve productivity, streamline operations, and optimize resource use within an organization, helping achieve better performance and cost-effectiveness.

BG- Business Group is a larger organizational structure that may consist of multiple business units, typically grouped by related functions, product line, or strategic objectives.

BM- Business Manager is in charge of the overall operations of a Business Unit (BU). Oversees the running of the BU. Frequently, plays the role of a Product Manager.

B-Meeting- Burgundy meeting is a regular staff meeting at TD Africa focused on reviewing sales performance and sharing key operational updates.

BOE- Bill of Exchange is a written, legally binding document used in international trade and finance. It instructs one party (the drawee) to pay a fixed amount of money to another party (the payee) on demand or at a specified future date.

BOL- Bill of Lading is a legal document issued by a carrier to a shipper that details the type, quantity, and destination of goods being transported. It serves as a shipment receipt and a contract of carriage.

BOM- Bill of Material is a detailed list of all the raw materials, components, and assemblies required to manufacture a product. It serves as a blueprint for production and inventory management.

BOQ- Bill of Quantities refers to a detailed document listing the items, quantities, and pricing of goods or services to be supplied. It helps in estimating costs, preparing quotes, and managing procurement or sales contracts.

BQ- Bookable Quotes are sales quotations that have been approved and finalized, making them eligible to be converted into actual orders. They typically include confirmed pricing, terms, and product availability.

BRN- Booking Reference Number is a unique identifier assigned to a reservation or order, used to track and manage bookings in systems

.

BST- Business Simulation Tool is a software or platform used to model real-world business scenarios, allowing users to test strategies, make decisions, and analyse outcomes in a risk-free environment to improve planning and performance.

BU- Business Unit: A division within a company that focuses on a specific market, product line, or service, operating semi-independently with its own goals and resources.

BUA- Business Unit Analyst is a staff responsible for analysing data, performance, and operations within a specific business unit to support strategic decision-making and improve efficiency.

BUH- Business Unit Head is the leader responsible for overseeing the operations, strategy, and performance of a specific business unit within an organization, ensuring alignment with overall company goals.

C&F- Cost with Freight is a pricing term in international trade where the seller covers the cost of goods and the freight charges to transport them to the destination port, but not insurance.

C/O- Certificate of Origin is an official document that certifies the country where goods were manufactured. It is used in international trade to determine tariffs, verify compliance with trade agreements, and support customs clearance.

CAPEX- Capital Expenditure refers to funds used by a company to acquire, upgrade, or maintain physical assets such as property, equipment, or infrastructure. These investments are typically long-term and aimed at improving operational capacity or efficiency.

CDC- Current Dated Cheque is a cheque issued with the present date, allowing it to be cashed or deposited immediately upon receipt.

CEO- Chief Executive Officer

CF- Consolidation File is used to aggregate data from multiple sources or transactions into a single, unified document. In logistics, it often refers to the grouping of shipments or procurement data for easier processing, reporting, or analysis. This is part of the workflow in Dynamics 365.

CIF- Cost, Insurance and Freight is a trade term where the seller covers cost, insurance, and freight to the destination port.

CMD- Coordinating Managing Director

COD- Cash on Delivery is a situation whereby payment is made at the time of delivery.

COF- Cost of Funds – the interest rate paid by a business to borrow funds.

COGS- Cost of Goods Sold is the direct costs attributable to the procurement of goods sold.

CoL- Cost of Landing is the total cost to bring goods to a buyer’s location including shipping and handling.

CPD- Continuous Performance/Professional Development is an ongoing training and development of employee skills.

CQ- Current Cheque is a cheque that is dated for the current date

.

CVO- Certificate of Value and Origin is a document certifying the value and origin of goods.

D-365- Dynamics 365 is a suite of enterprise resource planning and customer relationship management applications by Microsoft.

DaaS- Device as a Service is a subscription model for hardware and lifecycle services.

DDP- Delivered Duty Paid seller assumes all responsibility including duties and taxes until goods are delivered.

DJ- Daily Journal

DMT- Decision Making Tool is a software or method used to support decision-making processes.

DNP- Distributor Net Price is the price at which a distributor purchases goods from a supplier.

DOA- Damage/Dead on Arrival – a product that is non-functional when delivered.

DOA- Delegation of Authority refers to the is the process by which a manager or leader assigns decision-making power and responsibilities to subordinates. It enables efficient workflow, empowers team members, and ensures tasks are handled at appropriate levels within an organization.

DOS- Days of Stock is about the number of days current inventory will last based on usage.

DP- Direct Payment is the payment made directly to a vendor or supplier.

EOL- End of Life is the point when a product is no longer supported or sold.

ERP- Enterprise Resource Planning is an integrated management of core business processes.

ETA- Estimated Time of Arrival is the projected time when a shipment will arrive.

ETR- Estimated Time of Return is the projected time when a person or item will return.

ETS- Estimated Time of Sail refers to the projected date and time a vessel is expected to depart from a port. It is commonly used in shipping, logistics, and supply chain operations to plan and coordinate cargo movements.

FCA- Free Carrier when seller delivers goods to a carrier, or another person nominated by the buyer.

FIFO- First In First Out an inventory valuation method where oldest inventory is used first.

FOB- Freight on Board indicates when ownership and liability of goods transfer from seller to buyer.

FTE- Full Time Employee is an employee with a full-time work schedule.

GIT- Goods In Transit are the goods that have been shipped but not yet received.

GL- General Ledger is a complete record of all financial transactions over the life of a company.

GPM- Gross Profit Margin is a company’s revenue minus its cost of goods sold, divided by revenue.

GTD- Ghana Technology Distribution refers to the service and operation centre in Ghana, located at 147C, Olusegun Obasanjo way, Roman Ridge, Accra, Ghana.

HPS-Hewlett Packard Supplies is HP’s printing product lines.

HS Code- Harmonized System codes – standardized numerical codes for classifying traded products.

IAAS- Infrastructure as a Service – cloud computing service providing virtualized computing resources.

IBM- International Business Machine is a multinational technology and consulting company.

IF- Index File refers to documentation or data management tools used to organize, track, and streamline processes in procurement and logistics. It is a key feature on the Dynamics 365 workflow.

IPG- Imaging and Printing Group is a division of HP focused on printing solutions.

ISP- Internet Service Provider is a company that provides internet access.

ISPO- Irrevocable Standing Payment Order is a fixed payment instruction that cannot be revoked.

JIT- Just In Time is an inventory strategy to increase efficiency by receiving goods only as needed.

JOI- Just Own It is an online sales platform where end-users can purchase TD products at the best available offers. Users have the option to either buy outright or use the Buy Now, Pay Later (BNPL) feature. Client credibility is assessed and approved before completing a BNPL transaction.

KPI- Key Performance Indicators are measurable values that demonstrate how effectively objectives are being achieved.

L&L Measures- Lead and Lag Measures are metrics that predict and track performance outcomes.

LC- Letter of Credit is a bank guarantee for payment issued to a seller on behalf of a buyer.

LIFO- Last In First Out is an inventory valuation method where most recent inventory is used first.

LMS- Learning Management System is a software for administration, documentation, and delivery of educational courses.

LOI- Letter of Indemnity is a document that guarantees compensation for any loss or damage.

MDF- Marketing Development Fund is the funds provided by OEMs to distributors/partners to support marketing efforts.

MIS- Management Information System is a department in TD. They are responsible for managing and analysing business information, work tools and set up.

MJM- Movement Journal is a record used to document internal stock movements within a warehouse or logistics system. It tracks the physical relocation of inventory from one location to another within the same warehouse or facility.

MLS- Modern Lifestyle Solution is a business unit in TD that is carrying products designed to enhance modern living standards.

MOQ- Minimum Order Quantity is the smallest quantity of a product that can be ordered.

MOU- Memorandum of Understanding is a formal agreement between two or more parties.

MPS- Managed Printing Solutions are services that optimize or manage a company’s document output.

MW- Main Warehouse refers to 5, Redemption Crescent, Gbagada Industrial Estate, Lagos

NPM- Net Profit Margin a percentage of revenue remaining after all expenses are deducted.

ODM- Original Device Manufacturer is a company that designs and manufactures a product as specified.

OEM- Original Equipment Manufacturer is a company that produces parts or equipment marketed by another firm.

OPEX- Operational Expenditure – ongoing costs for running a product, business, or system.

OPG- Order Processing Guideline are instructions for handling and processing customer orders.

OPL- Order Packing List is a document listing items included in a shipment.

OPS- Office Printing System is the printing solutions designed for office environments.

OSR- Order Status Report / Record – a report or record showing the current status of an order.

PAAS- Platform as a Service is cloud computing model that delivers hardware and software tools.

PARR- Pre-Arrival Assessment Report is a report prepared before goods arrive for customs clearance.

PAS- Partners Advantage Scheme is a program offering benefits to business partners.

PC- Price Concession is a discount or reduction in price.

PC- Product Certificate refers to an official document that verifies a product meets specific standards, regulations, or quality requirements.

PDC- Post Dated Cheque is a cheque written with a future date.

PFI- Proforma Invoice is a preliminary bill of sale sent to buyers before shipment.

PIC- Person in Charge is the individual responsible for a task or operation.

PIP- Performance Improvement Plan is a strategy to help employees improve performance.

PM- Product Manager is a business manager who is charge of all presales and sales configuration of his/her business unit.

PMT- Pipeline Management Tool is a software for managing sales or project pipelines. TD Operations are phased into 3 pipelines.

Pipeline 1: This is sub-divided into two categories Red Hot and Hot. Red Hhot pipelines are orders/opportunities, that is, purchase orders received and logged. Hot pipeline are orders/opportunities to be concluded within 1 month.

Pipeline 2: is also referred to as Lukewarm. These are Orders/Opportunities to conclude within 3 months.

Pipeline 3: also referred to as Cold Pipeline. They are opportunities that will exceed 3 months.

PO- Purchase Order is a document authorizing a purchase transaction.

POA- Payment on Account is a partial payment made before the final amount is due.

POC- Proof of Concept is a demonstration to verify that certain concepts are feasible.

POD- Proof of Delivery is confirmation that a shipment has been received.

POE- Proof of Execution is evidence that a task or service has been completed.

POSR- Purchase Order Status Report is a report showing the status of purchase orders.

PoV- Proof of Value is a short-term demonstration or pilot that shows how a product or solution can deliver measurable benefits to a potential customer/partner. It helps validate the effectiveness, efficiency, or ROI of the offering before a full-scale purchase or rollout.

PSG- Personal System Group is a business division focused on personal computing products.

RFQ- Request for Quote is a document inviting suppliers to bid on supplying goods or services.

RR- Run Rate this refers to products that are high volume, fast moving and commonly used. They are typically stocked regularly and frequently ordered. They are part of Huawei’s commercial portfolio that support quick deployment, predictable pricing and efficiency.

SAAS- Software as a Service is software distribution model where applications are hosted by a provider.

SCM- Supply Chain Management is the management of the flow of goods and services.

SKU- Stock Keeping Unit is a unique identifier for each product or service.

SLA- Service Level Agreement – a contract that defines the level of service expected. It is used as a performance management tool for employees on the Dynamics 365 platform.

SMB- Small and Medium Business

SO- Sales Order / Shipping Order is a document confirming a sale or shipment.

SOA- Statement of Account implies an analysis of sales orders or a summary of a customer’s account activity.

SOH- Sales Order Holder is the person or entity holding the sales order.

SON- Sales Order Number is a unique identifier for a sales order.

SONCAP- Standards Organisation of Nigeria Conformity Assessment Program – ensures imported products meet Nigerian standards.

SOP- Sales Order Proforma is the procedure for initiating and handling sales or purchase orders.

SOR- Sales or Returns refers to a business process where goods are either sold to customers or returned by them. It helps track product movement, manage inventory, and analyze customer satisfaction or product issues.

Status Order Report – report on sales returns or order status.

SSR- Supply Support Request refers to a request for supply chain or inventory support.

TAAS- Technology as a Service is a model delivering technology solutions as a service.

TAT- Turn Around Time is the time taken to complete a process or fulfill a request.

TDL- Technology Distributions Lagos refers to service and operation centres in Nigeria, with the Head Office located at 13, Idowu Martins, Victoria Island, Lagos.

TDUK- Technology Distribution United Kingdom Our operations and service base in the United Kingdom

TIN- Taxpayer Identification Number a unique number assigned to taxpayers.

TJ- Transfer Journal records the movement of inventory between different warehouses, business units or locations. It is used to track inter-warehouse transfers or stock reallocation across sites. For instance, when goods are moved from TDL to TDUK, the transaction is recorded in a Transfer Journal (TJ)

TTS- Time To Serve refers to the time taken to serve a customer or complete a task.

UPS- Uninterruptible Power Supply is a device that provides backup power during outages.

VAD- Value Added Distributor refers to a distributor that adds features or services to a product.

VAT- Value Added Tax is a consumption tax added to the value of goods and services.

WHT- Withholding Tax is a tax withheld at source from income or payments.

WIG- Widely Important Goal is a key strategic objective for the organization, the business target that is set for a particular period.

WOS- Weeks of Stock is the number of weeks current inventory will last.

YoY- Year on Year refers to a comparison of sales performance between one period and the same period the previous year.

YTD- Year To Date is the period from the beginning of the year to the current date.